# Weekly customer-issues report

Window: [inclusive start, exclusive end and timezone]
Snapshot cutoff and export time: [timestamps]
Coverage and exclusions: [queues, channels and known omissions]

## Volume
New tickets created in window: [unique TicketID count]
Distinct known issues among new tickets: [reviewed IssueID count]
Created-cohort categories and denominator: [counts and percentages]
Closing backlog across supplied historical coverage: [count and limits]
Reopen events in window: [events, not necessarily unique tickets]

## Follow-up actions
Finding | Ticket evidence | Next step | Proposed owner | Proposed review date | Confirmed outcome

## Limitations
No comparison period, customer population denominator or response-time history unless supplied.