# Instructor answer key

Fictional source, not an approved operational procedure. No numeric pass threshold is specified.
Q1: Delivery status category; Fulfillment queue (source steps 3-4).
Q2: Step 5 requires inspecting the actual save response; step 6 requires reopening and verifying the saved category and queue. The simulated clip is not evidence of persistence.
Q3: Stop and obtain owner-approved instructions; do not choose a guessed substitute. Source exception paragraph.
Q4: Do not assume the save succeeded or invent a retry/recovery sequence. Stop and obtain owner-approved instructions.
Q5: No. Customer reply, closure and refund are expressly excluded.
Q6: Examples include confirming access and category/routing policy, identifying an exception owner, a second-person cold run in a safe environment, checking resulting state, resolving gaps and obtaining responsible-owner approval.
Demonstration observations: confirm intended ticket, inspect request, select stated category and queue only within the exercise, inspect save outcome, reopen and verify both fields. Missing category, access or uncertain save outcome is a stop case.
If a reviewer cannot observe an item, record Not observed rather than assuming completion. No person is certified or ranked by this worksheet.