# Ticket triage - FICTIONAL EXERCISE DRAFT

Source: simulated-ticket-process.mp4 (48 seconds), authored 30 October 2026.
No commercial application or AI output was tested. This is not an approved company procedure.
Purpose: route a delivery-status ticket and verify the saved category and queue.
Trigger: a new unassigned test ticket. Reader: a coordinator with approved test access.
Prerequisites: confirm access, category policy, routing policy and exception owner.
Exclusions: no customer reply, ticket closure, refund or other consequential action.

1. Open the intended new test ticket and confirm its reference (00:00-00:08).
2. Read the request; do not infer a delivery answer (00:08-00:16).
3. Under the fictional exercise rule, choose Delivery status (00:16-00:24).
4. Select Fulfillment as the fictional routing queue (00:24-00:32).
5. Save and inspect the actual application response in a real test (00:32-00:40).
6. Reopen the record and verify the selected category and queue (00:40-00:48).

The illustrated final scene is an intended verification pattern, not persistence evidence.
If categories are unclear, access is missing or save outcome is uncertain, stop and
obtain owner-approved instructions. The clip does not demonstrate recovery branches.

Owner, operational policy, approval and cold-run result: NOT CONFIRMED.
Before operational use, a second person must follow the draft in a safe environment,
record gaps, verify the resulting state and obtain the responsible owner's approval.