SIMULATED PROCESS TRANSCRIPT
Authored teaching sequence. No audio narration or live application.

00:00-00:08 | Open the new ticket | Category: Not selected; Queue: Not selected. Ticket DEMO-1042 opened.
00:08-00:16 | Read the request | Category: Not selected; Queue: Not selected. Customer asks where an order is. Fictional request.
00:16-00:24 | Choose the category | Category: Delivery status; Queue: Not selected. Category selected; change is not saved yet.
00:24-00:32 | Assign the queue | Category: Delivery status; Queue: Fulfillment. Queue selected; change is not saved yet.
00:32-00:40 | Save the routing change | Category: Delivery status; Queue: Fulfillment. Illustrated save confirmation. No real server call.
00:40-00:48 | Reopen and verify | Category: Delivery status; Queue: Fulfillment. Reopened view shows the intended category and queue.